Privacy policy

PRIVACY POLICY

Last Updated: June 2026

1. Introduction

HELICOGAMING INTERNATIONAL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ ("HelicoGaming", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, and protect personal information when you visit HelicoGaming.gg, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for your personal information is:

HELICOGAMING INTERNATIONAL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

UL. GEN. WŁADYSŁAWA SIKORSKIEGO 4/39

18-500 KOLNO

POLAND

VAT: 2910237444

Email: support@helicogaming.gg

3. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

Contact Information

Full name
Billing address
Shipping address
Email address
Telephone number

Order Information

Products ordered
Product customizations
Purchase history
Order value
Returns and refunds history

Payment Information

Payments are securely processed by authorized payment providers.

We may receive:

Payment confirmation
Transaction identifiers
Payment method details

We do not store complete payment card numbers.

Account Information

Username
Login credentials
Saved preferences
Wishlist information

Device Information

IP address
Browser type
Operating system
Device identifiers
Website usage data

Communications

Customer support requests
Emails
Messages
Product reviews
Feedback

4. How We Collect Information

We may collect information:

Directly From You

When you:

Create an account
Place an order
Subscribe to marketing communications
Contact support
Submit reviews

Automatically

Through:

Cookies
Analytics technologies
Website tracking tools
Security monitoring systems

From Third Parties

Including:

Shopify
Payment processors
Shipping providers
Marketing platforms
Fraud-prevention services

5. How We Use Your Information

We process personal information for the following purposes:

Order Fulfillment

To:

Process orders
Manufacture custom controllers
Deliver products
Manage returns
Provide customer support

Account Management

To:

Create and maintain user accounts
Save preferences
Improve customer experience

Security and Fraud Prevention

To:

Verify transactions
Detect fraud
Prevent unauthorized activity
Protect our customers and business

Marketing

Where permitted by law, we may send:

Newsletters
Product announcements
Promotional offers
Marketing communications

You may unsubscribe at any time.

Legal Compliance

To:

Comply with legal obligations
Resolve disputes
Enforce agreements
Respond to lawful requests

6. Legal Basis for Processing

Where required by GDPR, we rely on the following legal bases:

Contract Performance

To process orders and provide services.

Legal Obligations

To comply with tax, accounting, consumer protection, and other legal requirements.

Legitimate Interests

Including:

Fraud prevention
Security monitoring
Business improvement
Customer service

Consent

Where required for marketing communications and certain cookies.

7. Sharing Personal Information

We may share information with trusted third parties only when necessary.

These may include:

Shopify

Our ecommerce platform provider.

Payment Providers

Including providers supporting:

Visa
Mastercard
Maestro
American Express
Discover
UnionPay
PayPal
Klarna
Apple Pay
Google Pay
Shop Pay
BLIK

Shipping Partners

For order delivery and logistics.

Service Providers

Such as:

Hosting providers
Analytics providers
Customer support platforms
Fraud detection services

Legal Authorities

Where required by law or necessary to protect our rights.

8. International Transfers

Your information may be transferred to countries outside your jurisdiction.

Where required by law, we implement appropriate safeguards including:

Standard Contractual Clauses
Adequacy decisions
Contractual protections

to ensure lawful international data transfers.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Fulfill orders
Maintain records
Resolve disputes
Meet legal obligations

Retention periods may vary depending on the type of information and legal requirements.

10. Cookies and Tracking Technologies

HelicoGaming uses cookies and similar technologies to:

Operate the website
Remember preferences
Analyze traffic
Improve performance
Support security
Measure marketing effectiveness

You can control cookie settings through your browser preferences.

Further information is available in our Cookie Policy.

11. Your Rights

Depending on your location, you may have rights including:

Right of Access

Request access to personal information we hold.

Right to Rectification

Request correction of inaccurate information.

Right to Erasure

Request deletion of personal information where legally permitted.

Right to Restriction

Request limitation of certain processing activities.

Right to Data Portability

Receive a copy of your data in a structured format.

Right to Object

Object to certain processing activities.

Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

12. Marketing Communications

You may unsubscribe from marketing emails at any time using:

The unsubscribe link in emails; or
By contacting support@helicogaming.gg

Even after unsubscribing, we may continue sending transactional communications relating to orders and account activity.

13. Security

We implement reasonable technical and organizational measures designed to protect personal information against:

Unauthorized access
Disclosure
Alteration
Loss
Destruction

However, no method of transmission or storage can be guaranteed to be completely secure.

14. Children's Privacy

Our products and services are not intended for children.

We do not knowingly collect personal information from individuals under the age required by applicable law.

If you believe a child has provided personal information, please contact us immediately.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

Privacy practices;
Security measures;
Content;

of third-party websites.

Users should review the privacy policies of any external services they visit.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on our website with a revised effective date.

Continued use of the website after publication constitutes acceptance of the updated policy.

17. Contact Us

For privacy-related questions, requests, or complaints, contact: